Nintendo UK Customer Support

Game Reading Error

If your console has a problem reading games, this can sometimes be resolved by performing some simple checks, however, it may be that the console has a fault that may or may not be covered by the warranty.

Make sure that the game disc is not scratched and inserted correctly. The disc indicator light will be lit (blue) when there is a disc inserted in the console and off when there is no disc.

Check if Parental Control is restricting the use of the game.

If the problem occurs with a single game, the fault will likely not be with the console but the game disc itself. In this case, please contact Customer Support (+44 (0)345 60 50 247).

If you’ve tried all of these steps and the problem persists, your console needs to be sent to our Repair Centre to be serviced.

If the fault is not due to a defect in the manufacture of the product, the repair will not be covered by the guarantee. Customer will be notified of any costs prior to being charged.