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Wii Support

Here’s where you’ll find all our topics and video tutorials, so we can get to the bottom of any issues you’re having.


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Games freeze when I’m playing them…

Occasional lockups do happen, and it is not always the case that your Wii or Game Disc will need to be replaced. However, if it happens frequently, you should follow the guide below.

What should I do when the game freezes?

Usually the power, reset and eject buttons will not respond when a game freezes. If this happens, unplug the AC Adapter from the back of the console. It may be that your Wii is not well ventilated, so see below for details.

Is my Wii clear of dust and well ventilated?

Using the stand provided is the best way to keep your Wii cool, and you should keep the hole in front of the vent clear at all times. If there is a build-up of dust in the system’s vents your Wii may overheat, causing the screen to freeze. Use a vacuum cleaner with a soft brush attachment to remove any excess dust.

Are the accessories and Game Disc I’m using all licensed Nintendo products?

Any products you use that are not licensed by Nintendo have not been through the strict testing process, and may have compatibility issues with your Wii. Make sure you use licensed Nintendo products with your Wii.

It’s happening with just one game. What should I do?

If only one Game Disc is affected, read the instructions from I’m having problems with one Game Disc …

More than one game freezes. What should I do?

If more than one game is affected, but it’s not an issue with all of your games, follow the guide from I’m having problems with some – but not all – of my Game Discs…

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