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Wii U Support

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Resetting your Wii U Parental Controls PIN

Setting up your PIN

If you have not set up Parental Controls before, please see Using Parental Controls on your Wii U.

Resetting your PIN – email address configured

Make sure that the time and date settings are correct on your console, then select ‘Parental Controls’ from the Wii U Menu.

Tap ‘I Forgot’ then enter the answer to your secret question. If you have forgotten the answer to your secret question, tap ‘I Forgot’ again then press ‘Send’.

Your master key will be sent to the email address used to set up Parental Controls. Press ‘OK’, then enter the master key on your Wii U GamePad and follow the on-screen instructions to set up your new PIN.

If you do not receive the email, select ‘Cancel’ and make a note of your inquiry number. Then follow the instructions in the article below.

Resetting your PIN – email address not configured

If you have not configured your email address with your Wii U, or you have not received the email containing your new master key, you’ll need to contact the Nintendo customer support team with your inquiry number.

If you already have an inquiry number, scroll to the box at the bottom of this article.

Make sure that the time and date settings are correct on your console, then select ‘Parental Controls’ from the Wii U Menu.

Tap ‘I Forgot’ then enter the answer to your secret question. If you have forgotten the answer to your secret question, tap ‘I Forgot’ again.

Your inquiry number will be displayed on your Wii U GamePad.

Enter your inquiry number in the box below and click Continue.

Please note, you must contact Nintendo on the same day that you receive your inquiry number.

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