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Wii U Support

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I’m having problems synchronising my Wii U GamePad


Before you start


Please ensure that your GamePad is fully charged when starting synchronisation, and that there is nothing obstructing your Wii U GamePad from your Wii U. If you have more than one Wii U GamePad, turn off all others until the synchronisation is finished.

Synchronising your Wii U GamePad


To synchronise your Wii U GamePad, follow these instructions:

  • Switch on your Wii U Console and Wii U GamePad
  • Press the SYNC button on your Wii U Console
  • Use your Stylus to press the SYNC button on the back of your Wii U GamePad
  • Enter the symbols shown on your TV screen using your Wii U GamePad

If you enter the symbols incorrectly, press the SYNC button on your Wii U Console to try again.

Still not working?


Disconnect your Wii U console from the mains power supply, ensuring both the Wii U AC Adapter connector and plug are clear of dust and dirt. After 10 seconds, re-insert your Wii U AC Adapter and plug, then try the Wii U GamePad synchronisation process again.

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