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Wii U Support

Here’s where you’ll find all our topics and video tutorials, so we can get to the bottom of any issues you’re having.

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How To Manually Set Up An Internet Connection on the Wii U


I can’t connect to the internet on my Wii U, how do I perform a manual connection?

  • Using your PC, locate your network's IP address information
  • From the Wii U Menu, select "System Settings."
  • Using the Left Stick select the "Internet" icon and press the A Button.
  • Tap "Connect to the Internet."
  • Tap "Connection Types" or press the Y Button.
  • Select "Manual Connection."
  • Tap "SSID" and enter your Wi-Fi network’s name (case-sensitive).
  • Tap "Security" and select your encryption method, then enter in your Wi-Fi network’s security key.
  • Tap the arrow on the right and select "IP Address."
  • Tap "Don't Auto-Obtain" and enter the following information, ensuring you enter the "." between each set of numbers:

  • Tap "IP Address" and enter your IP address by adding 10 to the IP address listed in your PC. For Example: If your computer's IP address displays 192.168.2.5, you will enter it into the Wii U as 192.168.2.15.
  • Tap "Subnet Mask" and enter the subnet mask as it appears in your network settings. Often, this is 255.255.255.000.
  • Tap "Gateway" and enter the default gateway as it appears in your network settings.
  • Tap “Confirm”
  • An on-screen message will ask you to configure the DNS settings. Tap "Configure."
  • Tap "Don't Auto-Obtain" and enter the DNS info as follows, ensuring you enter the "." between each set of numbers

  • Tap "Primary DNS" and enter 8.8.8.8, then tap "OK" to return to the DNS screen.
  • Tap "Secondary DNS" and enter 8.8.4.4, then tap "OK" to return to the DNS screen.

  • Tap "Confirm" to return to the manual settings screen.
  • If you are using a proxy server, tap the arrow to the right, select "Proxy Settings," and enter in your proxy information (most networks do not require this configuration).
  • When finished, tap "Save "or press the B Button.
  • Tap "Save" again.
  • Tap "Connection Test" to test your connection.
  • Tap "OK" if the connection test was successful..
  • If you wish to set this network as your default network, tap "Set."

How Do I Locate My PC’s IP Address?
Please Note!

  • Enter the Subnet Mask, Default Gateway, and DNS Servers into the Nintendo system exactly as they appear on your computer.
  • When manually entering an IP Address into the Nintendo system, be sure to enter a number different than the IP Address on your computer. Do so by adding 10 to the last subset of numbers (example 192.168.0.2 would need to be entered as 192.168.0.12, or, 192.168.000.012).

For Windows Users:

  • Select the Start button located in the bottom left corner.
  • Type Run into the Start Menu search and press Enter. (If no search is present, a "Run" option should be present instead.)
  • Type CMD and press Enter.
  • Type ipconfig/all and press Enter.
  • Your network's IP information should now be displayed in a list. Scroll through the list to find the following settings:

IPv4 Address or IP Address
Subnet Mask
Default Gateway
DNS Servers

For MAC Users:

  • Select "System Preferences" from the Apple Icon in the top left corner.
  • Select "Network" under "Internet and Network".
  • On the left side, select the type of connection you are using (Airport, Ethernet, etc.) The active connection should say "Connected."
  • Select "Advanced."
  • Click the TCP/IP button.
  • The router’s IP address is listed as "Router."
  • Your network’s IP information should now be displayed. The following may be used when connecting your Nintendo system online:

IPv4 Address
Subnet Mask
Default Gateway
DNS Servers (located under the DNS button)

Still can’t get connected?

If you are still having trouble please don’t be afraid to contact our friendly Nintendo Customer Support Team, either by email, phone or using our Ask Mii service.

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