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Nintendo DSi XL Support

Here’s where you’ll find all our topics and video tutorials, so we can get to the bottom of any issues you’re having.

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My speakers do not work...

First, make sure you have adjusted the volume control on your system. You should then check whether this problem happens with multiple games, or whether it’s only an issue with one game.

It’s only a problem with one game. What should I do?

Check whether the game’s option menu allows you to turn the sound off. If it is turned off, switch it on and see if this fixes the problem.

If this isn’t an option, try the game in another system.

I can’t try my game in another Nintendo DS system…

Unfortunately we can’t tell if the problem is with your Nintendo DS or the game. You’ll need to send us both for further inspection.

I’ve tried the game in another Nintendo DS and it works perfectly…

The problem appears to be with your Nintendo DS, so it may need to be fixed.

I’ve tried the game in another Nintendo DS and it doesn’t work. What now?

Your Game Card will need to be repaired or replaced.

It’s a problem with more than one game. What should I do?

If this is the case, you’ll need to return your Nintendo DS system for further inspection.

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