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Nintendo DS Support

Here’s where you’ll find all our topics and video tutorials, so we can get to the bottom of any issues you’re having.


My screen goes black or has black lines…

You’ll need to work out if there’s a fault with a specific game, your Nintendo DS system, or both. Follow the instructions below to find out what the problem is.

Make sure your system is fully charged, insert the Game Card you’re having problems with and switch on your system. If it doesn’t work, try the game in another Nintendo DS system.

I can’t try my game in another Nintendo DS system…

Unfortunately we can’t tell if the problem is with your Nintendo DS or the game, so you’ll need to send us both for further inspection.

I’ve tried the game in another Nintendo DS and it works perfectly…

The problem appears to be with your Nintendo DS, so it may need to be fixed.

I’ve tried the game in another Nintendo DS and it doesn’t work. What now?

Your Game Card will need to be repaired or replaced.

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