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Nintendo DS Support

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How do I reset the parental controls pin on my Nintendo DS

What to do if you’ve forgotten your Parental Pin

If you’ve forgotten your Parental PIN, you’ll need to answer your Secret Question in order to retrieve it. 

  1. From the HOME Menu, select SYSTEM SETTINGS
  2. Tap PARENTAL CONTROLS, followed by FORGOT PIN
  3. Enter the answer to your secret question 

What to do if you don’t know the answer to your secret question 

  1. From the HOME Menu, select SYSTEM SETTINGS
  2. Tap PARENTAL CONTROLS, followed by FORGOT PIN
  3. When asked for your secret answer, select I FORGOT
  4. The following screen will appear:

    forgot parental controls PIN

  5. Please ensure that the date at the top of the upper screen is correct, otherwise you will not be able to continue.
  6. Please contact Nintendo Customer Support on 0345 60 50 247 and a member of the team will provide you with a new Master Key.
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