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Nintendo 2DS Support

Here’s where you’ll find all our topics and video tutorials, so we can get to the bottom of any issues you’re having.

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The Power LED doesn’t light up...

We need to identify if the problem is with your Nintendo 2DS, Charging Cradle or AC Adapter.

First, please ensure that your AC Adapter is properly connected to your Charging Cradle. The Recharge LED should go orange and go out once fully charged.

If that hasn’t solved your problem, please try plugging your AC Adapter into another Charging Cradle and recharge your Nintendo 2DS, if possible.

I’ve tried using another Charging Cradle and it works perfectly

It appears that your Charging Cradle may be faulty. You can book it in for inspection by the Nintendo Customer Support Team.

Is it the Charging Cradle?

If you’ve tried charging with another cradle and it still doesn’t work, try connecting your Nintendo 2DS to the mains power with the supplied AC Adapter to charge the battery.

If you don’t have another Charging Cradle to recharge your Nintendo 2DS, please try plugging it directly to the mains power using your supplied AC Adapter.

If your Nintendo 2DS charges while using the AC Adapter, it’s likely that your Charging Cradle may be faulty and need to be repaired or replaced. You can book it in for inspection by the Nintendo Customer Support Team.

Is it the AC Adapter?

If you’ve plugged your system into the mains power using the supplied AC Adapter and the Power LED still won’t come on, try using another original Nintendo AC Adapter, if possible.

If charging your Nintendo 2DS with another AC Adapter works, it’s likely that your AC Adapter is faulty and will need to be repaired or replaced.

If your Nintendo 2DS still won’t charge when you’re using another AC Adapter, it’s likely that your Nintendo 2DS is faulty and needs to be repaired. You can book it in for inspection by the Nintendo Customer Support Team.

I don’t have another original Nintendo AC Adapter, what can I do?

If you can’t charge your Nintendo 2DS with another AC Adapter we unfortunately can’t tell where the problem lies. If this is the case, you’ll need to send your Nintendo 2DS and AC Adapter for inspection by the Nintendo Customer Support Team.

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