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Nintendo 2DS Support

Here’s where you’ll find all our topics and video tutorials, so we can get to the bottom of any issues you’re having.

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How to redeem a download code

How to redeem a download code

  1. Select Nintendo eShop application on your Nintendo 2DS/3DS/3DS XL home screen.
  2. Select the Menu button in the top left of Nintendo eShop
  3. Scroll down and select “Settings/Other”
  4. Select “Redeem Download Code"
  5. Enter the download code into the on-screen box


If you are experiencing problems with your download code or would like to arrange a return, please contact our customer support team on 0345 60 50 247. They will be able to assist you in relation to any queries that you may have.

How to top up your Nintendo eShop credit with a Nintendo eShop Card

  1. Select Nintendo eShop application on your Nintendo 2DS/3DS/3DS XL home screen.
  2. Select the Menu button in the top left of Nintendo eShop
  3. Scroll down and select “Add Funds”
  4. Select “Add funds using a Nintendo eShop Card"
  5. Enter the activation code into the on-screen box


If you are experiencing problems with your download code or would like to arrange a return, please contact our customer support team on 0345 60 50 247. They will be able to assist you in relation to any queries that you may have.

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