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Nintendo 2DS Support

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How do I reset the parental controls pin on my Nintendo 2DS


What to do if you’ve forgotten your Parental Controls Pin
If you’ve forgotten your Parental Controls PIN, you’ll need to answer your Secret Question in order to retrieve it. 

  1. From the HOME Menu, select SYSTEM SETTINGS
  2. Tap PARENTAL CONTROLS, followed by FORGOT PIN
  3. Enter the answer to your secret question 

What to do if you don’t know the answer to your secret question

  1. From the HOME Menu, select SYSTEM SETTINGS
  2. Tap PARENTAL CONTROLS, followed by FORGOT PIN
  3. When asked for your secret answer, select I FORGOT
  4. The following screen will appear:

    forgot parental controls PIN

  5. Please ensure that the date at the top of the upper screen is correct, otherwise you will not be able to continue.
  6. You’ll need to download and complete this form. Sign it declaring you are over the age of 18, then send it to Nintendo Customer Support using one of the following methods: 
    • By email as a scanned document to customer-support@nintendo.co.uk
    • By fax to 0208 043 0810
    • By post to Nintendo Customer Support, PO Box 952, Portsmouth, PO6 9DY


A member of our customer support team will then contact you by phone with your Master Key.

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