We’re sorry you’re experiencing problems with your console, game or accessory.
Simply follow the 6 steps below to book your item for a free assessment by our Official Nintendo UK Customer Support team.
Don’t worry, you’re in safe hands.
Please sign in
Please note that this is where you would like us to send your item once it has been repaired, so make sure there will be someone around to sign for the delivery.
Your serial number should be 3 letters followed by 9 digits
Please note that we are only able to repair or replace games published by Nintendo.
Not your console?
All our consoles are covered by a one year manufacturer’s warranty. In order to be repaired free of charge under warranty, a proof of purchase must be sent back with the console.
Please tell us where you purchased your console
Unfortunately your console appears to be out of it's warranty period, but you can still send us your console for a free inspection. If your Nintendo product does require a repair, please take a look at our guideline price list for example repair costs.
The date entered seems to be in the future! Please check that the date is correct.
If your console, game or accessory is out of warranty you can send us your console for a free inspection. If your Nintendo product does require a repair, please take a look at our guideline price list for example repair costs.
Please give us as much info as you can about the problem you’re having. This way, our experts can get to the bottom of it as soon as possible.
Have you tried these solutions?
To send your items to us, you'll need a postage label, please choose one of the following options.
Post it it's free!
Registered delivery address
Some address line 2
an example city
I do not have proof of purchase with my return
Not provided, go back to section 4 if you'd like to provide a fault description.