Nintendo UK Customer Support

Nintendo of Europe GmbH Website Privacy Policy

Last updated: 05.2017

This privacy policy covers the use of this website, operated by Nintendo of Europe GmbH ("Nintendo"), Herriotstrasse 4, D-60528 Frankfurt, Germany.

Data Processing

Nintendo respects the privacy rights of its online visitors and recognises the importance of protecting their personal data. Online visitors are not required to provide Nintendo with their personal data in order to use this website.

At the same time, certain information is transmitted to Nintendo’s servers by the Internet browser of each online visitor when they access the website, including the date and time of access, the name of the requested file, the referral webpage, the status (e.g. transaction completed), the Web browser and operating system used, the IP address of the device and the size of transmitted data. This information is stored in connection logs for a limited period of time for the purpose of ensuring the security and proper functioning of the website as well as for statistical purposes.


Nintendo may place cookies on its website. Cookies are small files downloaded to your computer. Cookies help us to ensure the safety and smooth functionality of our website (security cookies and session cookies) and to collect information about the products our online visitors are interested in, as well as the navigation they choose through our website, in order to make our online offers more attractive for our users (tracking cookies; see below).

You can disable cookies or set your browser to alert you when cookies are being sent. However, if you do disable cookies, you may not be able to use all functions of this website. Additionally you have the option to deactivate only tracking cookies. See below for more information.

Tracking cookies

Nintendo's tracking cookies

We use our own tracking cookies on our website to help us learn how we can serve our customers as best we can. These tracking cookies enable us to monitor how long you stay on a page, for example, or which pages you visit exactly.