Nintendo UK Customer Support

Privacy Policy

Nintendo of Europe GmbH ('Nintendo', 'we', 'our', or 'us'), Herriotstrasse 4, 60528 Frankfurt am Main, Germany is committed to respecting the privacy rights of visitors to http://store.nintendo.co.uk (the 'Website') and recognises the importance of protecting your personal information.

This Privacy Policy describes how we collect, use, disclose, store and protect your information when visiting the Website.

This Privacy Policy was last updated on 24 October 2016. We may change this Privacy Policy from time to time so please check back regularly to keep informed of updates.

Your Information

We collect and use the following information about you:

i. Information you provide to us

In order to buy goods or services through the Website, you will need to register with us and create an account on the Website (a 'Nintendo Account'). To create a Nintendo Account, we need to collect certain information about you including your first and last name, user name and password, telephone number, postal and email addresses, and billing information (such as credit card number, cardholder name and expiration date). You can choose not to provide certain information to us (for example, mobile phone number), but most of the information we ask for is required to provide you with the services that you request.

We may also collect and use the following information about you:

Please note that if you provide us with information relating to another person, you must inform them of our identity, the purposes for which their information will be used and obtain their consent to sharing their information with us.

ii. Information we collect automatically (including by cookies).

We automatically collect information about visitors to the Website through cookies and other similar tracking technologies. To find out what these are, why they are used, and how you can control their use, please read our Cookie Policy.

In addition to information collected via cookies and similar tracking technologies, we also collect other information automatically when you visit the Website. This may include your computer’s IP address (which is automatically assigned to your computer by your internet service provider), operating system, log in times, browser type and unique device ID and information about websites you visited before and after visiting the website, search queries that landed you on the Website, search queries you conducted on the Website and pages and advertisements you viewed and links you clicked on while using the Website.

The information we collect in this manner may be used to recognise the device or browser you use to visit our Website or our third party partners' websites, but does not directly identify you by name or address and we do not associate it with your Nintendo Account. We use this information to better understand how visitors use the Website, for internal reporting purposes and to enhance users' experiences on the Website.

iii. Information we collect from third parties.

We may collect some information about you from third party providers of postcode demographic information that we will associate with your Nintendo Account. In conjunction with the other personal information we collect about you, this helps us to serve you with digital marketing and e-mail communications that we believe are better tailored to your interests.

Use of Information

We may use the information we collect from you in order for us, our affiliated companies, service providers and third party partners, to:

Disclosure of Information

We may share the information that we collect about you in the following circumstances:

Security

We want you to feel confident about using the Website and we are committed to protecting the information that we collect. We have appropriate technical and organisational measures in place to protect the information you provide to us against unauthorised or unlawful use and against accidental loss, damage or destruction. We use SSL (secure socket layer) encryption on payment pages of our Website to protect the confidentiality and security of your card payment details when you buy products through the Website.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we update this Privacy Policy we will revise the “last updated” date above. If we make any significant changes, we will provide you with a prominent notice – for example, through a prominent posting on this Website or, where appropriate, by e-mailing you (if we hold your e-mail address).

Your Rights

You can review and change the information linked to your Nintendo Account at any time by accessing it via the 'Account' section of the Website.

You can also ask for a copy of any personal information that we hold about you (for which we may charge a fee specified by law) and that we correct any inaccuracies. Please write to us at the e-mail address listed below should you wish to do so. You may also ask that we delete your personal information, and we will endeavour to do this unless we are required by law or have other compelling lawful reasons to retain it. Please note that the deletion of account-related personal information may lead to a termination of your Nintendo Account.

If at any time after registering, you would like to change your preferences and subscribe to, or unsubscribe from any marketing communications that you receive from us you can do so by sending us an email at customer-support@nintendo.co.uk or you can simply click the unsubscribe link in any email communication that you receive. Please note, however, that if you unsubscribe from marketing communications you will continue to receive service-related communications relating to your Nintendo Account.

International Transfers

From time to time, we, our affiliated companies, service providers and third party partners may need to transfer your information internationally in order to service this Website or in connection with any other purpose explained in this Privacy Policy. This may include transfers of your personal information to territories outside of Europe. Some non-European territories do not have data protection laws as strict as those within Europe, but we have measures in place to make sure that your personal information remains protected in accordance with this Privacy Policy at all times.

Other Websites

The Website may contain links to other websites which are outside our control and are not covered by this Privacy Policy. If you access other websites using the links provided, the operators of these websites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.

Contact

If you have any questions about this Website, or your relationship with us, please contact us by email at customer-support@nintendo.co.uk.

For the purposes of European data protection law, Nintendo of Europe GmbH is the data controller of visitors' personal information collected through this Website.